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Conditions of Use

PRIVACY POLICY

OUR CUSTOMERS ARE OUR MOST VALUABLE ASSET AND WE VALUE YOUR PRIVACY.

The Electrical Depot.com respects the privacy of each individual who visits our website store. We promise not to collect any personal identifiable information about you (ie, your name, your address, telephone numbers, email address) from your use and visit to our web site. We will never share our customer information with anyone. We keep your information for the sole purpose of processing your order or contacting you directly. We require you to submit a user name and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We want you to feel safe and secure as you shop, so we do not keep or store your credit card information. Because of this, you will need to re-enter the information, each time. If you have any questions or concerns about our privacy policy, please contact us at: info@theelectricaldepot.com This privacy policy is effective as of December 1, 2010. We will notify you of any change to this policy by posting a statement on our home page 60 days prior to any changes.

Ordering:

Our commitment is to excellent customer service and prompt and reliable shipping. All orders received will be confirmed via email or by phone at your request

If we receive your order by 1:00 PM (PST) on a normal business day, we can usually ship it out that same day.

All merchandise is shipped freight prepaid and the shipping cost is added to the total cost of your invoice. Over-sized packages, special order products may have an additional cost. Expedited order express service, air freight and other premium shipping service are also available at additional cost. All shipping cost and duties are the responsibility of the purchaser.

Freight:

We use a 'Flat Rate" shipping charge for all orders in the United States, including Alaska and Hawaii:

$50.00 or less, flat rate of $7.60

$50.01 to $100.00, flat rate of $13.75

$101.00 to $149.99, flat rate of $16.90

$150.00 and up, free freight

If you have a UPS, FedEx or some other account and want us to use that, please let us know.

We are happy to ship Internationally. Due to the wide range of rates to so many varied destinations, when you order we will find the best rate we can and confirm your order and pricing before we charge you or ship the order. We will do this by e-mail or phone so be sure and include this information in the comments when you check. Alternatively you may call us and make all the arrangements by phone.

Returns:

TheElectricalDepot.com offers 30 day money back guarantee. All returns must be in new and original condition. We do not except returns on special order items or tools.

Call or email us at info@theelectricaldepot.com prior to the return to obtain a RMA number, RMA numbers are valid for 30 days after date of issue.

After the item is received and upon passing inspection your mode of payment will be credited for the merchandise. If you prefer we can also issue an 'in-house' credit toward your next purchase.

Please note: Outgoing shipping charges are not credited, the purchaser shall bear the cost of shipping and insurance on product(s) returned.

All parts and products provided by and through TheElectricalDepot.com are provided "as is". Carriers are responsible for goods lost or damaged in transit and claims should be made immediately to the carrier.

 

 

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